Frequently Asked Questions

If you feel you may have an urgent problem please phone immediately and we will advise and assist you. However, if you are suffering a life threating medical emergency please call 000 for an ambulance.

We are a private billing practice and private fees are payable at the time of consultation. Medicare rebates are processed by Tyro and allow rebates to be deposited back into your account immediately.

Pensioners, Veterans Affairs, Health Care Card Holders and children up to 12 years of age will be bulk billed between 8 am – 6pm on weekdays only. Private fees apply after 6pm on weekdays and weekends.

As of 1st July 2024

Private fees:

Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient. Depending on the nature of the call, you may be put through to a nurse, a message may be left for the doctor or an appointment may be advised.

Yes, Reynolds Road Medical Centre is fully accessible to individuals with disabilities. We provide two lifts and dedicated disability parking spots with large bays available in the two basement parking levels below Woolworths. The access to the Medical Centre is conveniently located from Reynolds Road.

We aim to provide a professional, friendly and caring service to our patients. If there are any problems you wish to discuss or suggestions to improve our centre please do not hesitate to contact our Practice Manager during business hours.

Our practice is committed to preventative care. A recall & reminder system is offered, please let our reception staff know if you do not wish to be on our recall/reminder system. All patient information is treated with strict confidentiality.

To ensure minimal waiting times we run an appointment system and patients should contact reception staff to arrange appointments on (08) 9364 6633. Alternatively take advantage of our online booking system that can be found on our website.

The duration of a standard appointment is 10 mins. If you think a longer time is required, a double or prolonged consultation can be arranged on request.

Longer consultations are required for:

• General check-ups
• Insurance and employment medicals
• Mental health problems
• Heavy vehicle license examinations
• If you have multiple issues you wish to discuss with your GP

To cancel or reschedule an appointment, please call our Medical Centre reception team on (08) 9364 6633. Please note that a cancellation fee may apply for last-minute cancellations. We have many patients on a waiting list to see a doctor, so we appreciate your understanding and cooperation.

You can access your personal health information held by the practice. If you need access to your records, practice staff can advise you regarding the process and any costs involved.

If you leave the practice you are able to request your medical files once you have found an alternative doctor by completing a medical request form at your new practice.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

In general no, our Drs prefer to see patients in person so that a more thorough assessment can take place including physical examination, which is difficult or impossible to do via the phone. If you feel you may occasionally require a phone consult due to health or mobility issues please discuss with your Dr at your next consultation. Occasionally it may be appropriate for normal or uncomplicated test results to be given via telephone consult.

Please discuss with your Dr at the time that he or she orders the test to determine if you need to re-attend. If you feel you are highly infectious please let the receptionist know and we will be able to discuss with you the best way for you to be examined and treated including the potential for a telephone consult.

Our multicultural team of doctors can speak a variety of languages to better serve our diverse patient community. For more information, please call our reception team.

Our practice is proud to participate in training programs for GP Registrars, Medical Students and Nursing Students. We believe this is an important and essential service we provide to the profession and is a way we can give back in return for the excellent training our staff received during their careers. These trainees are bound by the strict codes of ethics and confidentiality that the senior staff are bound by. We fully understand however if you wish not to have a third party present whilst consulting the doctor – please let reception staff know, prior to your appointment.

It is the policy of this practice that patients are required to attend the clinic for referrals.

It is the policy of this practice that patients are required to attend the clinic for repeat prescriptions.

Home visits may be appropriate for your circumstances. Please chat with your Dr if you feel you may need a home visit.

Whilst every effort is made to contact patients with urgent results, it is important for patients to realise that occasionally there can be problems and failures in the system. You can NOT assume
your test results are all normal, just because you have not heard back from the Medical Centre. We can not stress how imperative it is for patients to take responsibility for chasing up with their provider, their own test results.

Yes, we have an on-site pharmacy (The Blooms Chemist), blood test (Australian Clinical Labs) and dentist (Photogenic Dental) conveniently located on Level 1, right next to our Medical Centre.

Physiotherapy services (Platinum Physiotherapy) are also available within our medical centre. To schedule an appointment for physiotherapy, please contact our reception at (08) 9364 6633. (08) 9364 6633